Native Enterprise Voice in Teams
Calls, meetings and messages belong in one place. Operator Connect brings carrier grade telephony into Microsoft Teams so people can dial, transfer and record inside the tools they already use.
Crestwave designs this layer around how your organisation actually operates, numbers, locations, policies and compliance, with one accountable partner from discovery to steady state.
Independence is built in. We onboard the right carrier, rationalise what you have and align policies to service levels not supplier limits.
Operator Connect Capabilities We Deliver
Carrier onboarding and tenancy configuration with setup through approved operators, tenant readiness, locations and emergency policies.
Number porting and assignment at scale with clean migrations, bulk assignment and joiners movers leavers automation.
Dial plans and calling policy covering outbound rules, routing, access control and role based policies that keep the estate tidy.
Compliance and recording coverage aligned to FCA and MiFID II for voice and meeting capture with retention and audit trails.
Coexistence and migration from legacy PBX or Direct Routing to Operator Connect with controlled change and minimal disruption.
Designed Around People and Policy
We start with the conversation journey, who calls whom, why and what good looks like, then shape numbers, policies and routing to fit. Naming standards, lifecycle rules and an inventory you can trust prevent sprawl. Leadership gets simple reporting that shows reliability, adoption and coverage.
Make Teams Your Business Dial Tone
Align carrier, policy and governance into one dependable model. Start the conversation and we will design Operator Connect that performs when it matters most.
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